在人工智能取代工作岗位之前：五个企业案例揭示的角色重塑、技能提升和招聘之道

概述

人工智能在全面影响就业之前，就已经改变了工作内容，而仅凭员工人数还无法完全了解其影响。本证据简报对比了Salesforce、DBS、PwC US、LONGi 和JD.com，以探讨任务变更、工作流程重组、决策权、能力、学习经验和职业发展路径如何重塑岗位架构。

这些案例揭示了不同的转型机制：Salesforce 中，日常支持工作转向代理；星展银行 (DBS) 的银行岗位与技能再培训和内部流动挂钩；PwC US 中，审计工作和毕业生学徒制发生了变化；隆基 (LONGi) 的视觉检测专长转向人工智能培训；JD.com 中，客户服务知识转变为人工智能运营专长。以上仅列举了五个企业案例，并非经济的代表性样本，其运营指标无法合并为一个单一的人工智能取代就业岗位的估算值。

该报告区分了任务替代与岗位取消、培训参与与成功转型、新角色类别与净新增岗位，以及劳动力投入减少与有记录的裁员。报告将重新部署、人员流失、岗位空缺无法填补、招聘减少和入职途径改变视为对劳动力市场的不同影响因素。对于雇主、人力资源主管、教育工作者和政策制定者而言，该报告提供了一个决策框架，用于重新设计岗位、保护学习机会并衡量员工转型质量，而不仅仅依赖于采用率统计数据。

关键信息

• 任务和工作流程的变化是人工智能劳动力转型的领先指标；仅凭工作岗位数量无法反映角色是如何重新设计的。
• 其余的人工工作通常集中在例外情况处理、判断、验证、关系维护和系统监督等方面。
• 当专业知识与新能力和明确的职业目标相结合时，可以为转型进入人工智能赋能型工作领域提供支持。
• Automation can remove the routine experience through which junior workers learn, creating a need to redesign apprenticeship.
• Redeployment, reduced hiring, attrition and non-backfill must be measured separately from layoffs and net job creation.
• The cases do not establish economy-wide causal effects; worker flows, pay, progression and durable transition outcomes remain important evidence gaps.

About this publication

45 pages. English. Source report dated 3 October 2026. Produced by the Global AI Governance and Workforce Transformation Policy Observatory. The full PDF contains the complete analysis, evidence tables and source notes.

Suggested citation

Global AI Governance and Workforce Transformation Policy Observatory. (2026). Before AI Replaces Jobs, It Redesigns Roles. AIGW Evidence Brief.

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