Evidence Brief · Workforce Transformation
BNY: Building a Workforce That Builds and Manages AI
A deep dive into how BNY moved from enterprise-wide AI access to employee-built agents, digital employees and an AI-enabled workforce operating model.
Overview
A deep dive into how BNY moved from enterprise-wide AI access to employee-built agents, digital employees and an AI-enabled workforce operating model.
Key messages
- BNY shows that enterprise AI transformation is not simply about deploying tools. Its model connects platform access, role-based learning, employee agent-building, governed deployment and human supervision into a new workforce architecture.
About this publication
Suggested citation
Global AI Governance and Workforce Transformation Policy Observatory. (2026). BNY: Building a Workforce That Builds and Manages AI. https://gaeedu.org/publication/bny-building-workforce-builds-manages-ai
Related Workforce Evidence
BNY
Digital employees join payment teams as staff build and deploy AI agents
United States, Global
Employees across technical and nontechnical functions build AI agents on BNY's Eliza platform, digital employees perform routine work alongside payment teams, and AI learning is embedded into role-based and early-career development.