New-agent training duration — Training duration reduced from 15 days to 5 days — Before 15 days · After 5 days
2026
Back to TrackerHow we verify evidence Government or public institution
Qunar
China Travel & hospitality technology
AI-mediated customer-service training and QA
AI-assisted work Workflow Redesign
Measured outcomes Evidence code E4Scaled use
What changed
What changed
AI now mediates customer-service onboarding, live response support and automated quality assurance.
Key results
Key results
Customer-service handling capability — Increased by 16%
2026
How the organization responded
How the organization responded
Organizational response: Entry-Path Redesign
Why it matters
AIGW analysis
The entry pathway into customer-service work is materially shorter and more AI-mediated. Shows AI changing both productive work and the training pathway into that work.
Source
Source & evidence
Beijing Municipal Bureau of Economy and Information Technology
AI application case showcase: Qunar customer service
Government-hosted case material reports AI-mediated training, live response recommendations and automated QA in Qunar customer service.