Document-format correction accuracy — Reported as greater than 95% — After 95 percent
2025
Back to TrackerHow we verify evidence Government or public institution
Futian District Government, Shenzhen
China Public sector & justice
AI digital employees draft, review and route administrative work
AI agents execute multi-step work Workflow Redesign
Measured outcomesIn production
Explore this item in the China AI Workforce Transformation hub.
For the concepts behind task, workflow and role changes, use the AI workforce transformation knowledge guide. For individual capability development, explore the AI Fluency framework.
What changed
What changed
Multiple administrative workflows now delegate drafting, review, routing or coordination work to AI digital employees under a human-guardian model.
Key results
Key results
Document review time — Reduced by 90%
2025
Public-request routing accuracy — Reported routing accuracy — After 95 percent
2025
How the organization responded
How the organization responded
Organizational response: Operating Model Redesign
Why it matters
AIGW analysis
Administrative production is delegated to agents while accountability remains explicitly human. Provides a public-sector example combining agentic workflow redesign, measurable outcomes and explicit decision-right controls.
Capability implications: Judgment & Verification
Human role / decision rights
Human role and decision rights
Every digital employee has a human guardian; AI output must receive human confirmation before taking effect and AI cannot independently make decisions.
Source
Source & evidence
Futian District Government, Shenzhen
Futian District digital employees deployment
Official district-government page documents AI digital employees across administrative workflows and a human-guardian control model, with multiple reported process outcomes.